Helport AI Appoints Amy Fong as President and Director
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jan 07 2025
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Source: Newsfilter
New Leadership Appointment: Helport AI Limited has appointed Amy Fong as President and a director on its board, effective January 1, 2025. Fong brings over 25 years of experience in various sectors including banking and non-profit organizations.
Strategic Role: In her new role, Fong will lead capital market financing strategies, oversee investor relations, and establish long-term partnerships, aiming to position Helport AI as a global leader in intelligent customer communication solutions.
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About HPAI
Helport AI Limited is an artificial intelligence (AI) technology company serving enterprise customer contact centers with intelligent products, solutions, and a digital platform. The Company focuses on providing front-line service staff with real-time guidance and improving every customer interaction with its AI technology, empowering contact center agents. It also offers AI-enabled agents for clients with outsourcing needs. The Company’s AI Management Suite provides supervisors with visibility into agent activities. Its products include real-time conversation assistance, 100% remote management and hiring AI-enabled agents. The Company offers various solutions for industries, such as banking, insurance, government, wealth management, mortgage, and real estate.
About the author

Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Growth Drivers: The company anticipates continued revenue growth fueled by increasing enterprise adoption of its 'AI Labor System' infrastructure platform and AI+BPO solutions across key sectors such as insurance, mortgage services, consumer finance, e-commerce, and customer engagement.
- Market Expansion Strategy: Management is focused on converting pilot programs and proof-of-concept deployments into long-term commercial customer relationships, particularly in North America and Southeast Asia, which is expected to enhance the company's competitive position and customer base.
- Future Outlook: Helport AI's management expresses optimism regarding future commercialization prospects, expecting to drive revenue growth through ongoing technological innovation and market expansion, thereby improving overall financial performance.
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- Revenue Growth: Helport AI reported revenue of $17.7 million for the first half of fiscal year 2026, reflecting a 7.7% increase driven by rising enterprise demand for AI solutions, indicating a growing market acceptance of its offerings.
- User Growth: The average monthly subscribed users of AI Assist services reached 37,908, up 16.8% from 32,468 in the same period of 2024, demonstrating significant progress in customer acquisition and market penetration.
- Increased Net Loss: The company recorded a net loss of $1.7 million for the first half of fiscal year 2026, compared to a net income of $1.1 million in the same period of 2025, primarily due to increased investments in R&D and higher credit losses, reflecting ongoing investments in business expansion and technological innovation.
- Improved Cash Flow: Net cash provided by operating activities increased from $3.9 million in 2024 to $5.0 million in 2025, supporting the company's global expansion and strategic initiatives, indicating an improvement in its financial health.
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- Product Launch: Helport AI has officially launched the HyprX for Hardware solution, which utilizes QR codes to transform devices into direct-to-consumer service channels, enhancing user experience and brand-consumer interaction.
- Data Collection Capability: The solution automatically identifies device information and registers consumers upon QR code scanning and user consent, addressing the traditional post-sale data gap and providing brands with valuable user insights.
- Customer Service Efficiency Boost: The AI agent in HyprX can handle 65% to 80% of common inquiries, significantly reducing the workload on human customer service agents, thereby helping brands lower service bottlenecks and improve efficiency.
- Innovative Business Model: Helport AI offers an outcome-based pricing model, requiring no upfront costs from customers and charging only after effective service interactions, which helps attract more clients and drive revenue growth.
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- AI Labor System Advantage: Helport AI's AI Labor systems demonstrate a 60% higher collection efficiency compared to human teams in controlled environments, indicating significant potential and competitive strength in the consumer finance sector.
- Strategic Partnerships: The company has established strategic partnerships with multiple consumer finance platforms across Southeast Asia and Latin America, validating its AI Labor delivery model's commercial effectiveness and driving rapid business expansion.
- Loan Conversion Innovation: Helport AI's loan conversion product replaces traditional telephone sales and customer service roles with AI-driven multi-channel messaging, enhancing customer engagement and loan application conversion rates in real time.
- Revenue Share Model: The company operates on a revenue share model for its collections business, with rates ranging from 35% to 45%, ensuring strong alignment of interests with clients and expected to create scalable revenue streams while enhancing long-term profitability.
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- Technological Support: This collaboration will utilize SECUR3D's technology to identify unauthorized digital assets and counterfeit products, which is expected to significantly enhance intellectual property protection capabilities across digital marketplaces and bolster consumer trust.
- Market Potential: According to OECD-EUIPO data, 83% of online counterfeiting occurs through social and e-commerce channels, and Digital Brands Group's AI brand protection strategy positions it favorably in the rapidly evolving e-commerce landscape, addressing brands' urgent security needs.
- Strategic Transformation: Digital Brands Group is transitioning from a traditional apparel brand to an AI infrastructure platform, enhancing its capabilities in consumer brand operations and digital asset protection through partnerships with multiple AI companies, which is anticipated to yield long-term growth potential for the company.
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- Massive Counterfeit Market: According to the latest OECD-EUIPO data, the global counterfeit goods market is estimated at $467 billion, with 83% of online counterfeiting occurring through social and e-commerce channels, highlighting the urgency and importance of brand protection.
- Strategic Partnership Enhancement: Digital Brands Group (NASDAQ:DBGI) has established a new AI and brand protection collaboration with a globally recognized outdoor brand, leveraging SECUR3D's technology to identify unauthorized digital assets and counterfeit-related listings, aiming to enhance brand competitiveness in the market.
- Early Data Reveals Losses: In its first AI brand protection deployment with Herschel Supply Co., SECUR3D's AssetSafe platform identified approximately $500,000 in counterfeit activity during the initial scan phase, underscoring the effectiveness of this technology in safeguarding brand assets.
- Ongoing Technology Strategy Deepening: The CEO of Digital Brands Group stated that AI tools will become increasingly important in rapidly evolving digital commerce environments, and the company will continue to explore technology partnerships related to AI to enhance brand protection and consumer trust.
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