Consumer Expectation Gap in Supermarket Experiences
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jun 30 2026
0mins
Source: PRnewswire
- Expectation vs. Reality: The study reveals that only 36% of consumers believe supermarkets consistently deliver fast and hassle-free shopping experiences, indicating a significant gap that could lead to lost sales and decreased customer loyalty.
- Impact of Missing Promotions: Nearly 46% of consumers reported missing promotions they were eligible for, while 45% chose not to purchase due to unclear pricing, highlighting supermarkets' shortcomings in transparency.
- High Acceptance of Technology: Almost half of consumers expressed willingness to use smart shopping carts to track spending, find products, and speed up checkout, indicating substantial opportunities for retailers to enhance the shopping experience through technology.
- Potential Benefits of Improved Experience: 50% of consumers stated they would visit more often if supermarkets improved their shopping experience, and 38% would prefer that store over competitors, underscoring the strategic importance of enhancing customer experience.
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Analyst Views on AZ
Wall Street analysts forecast AZ stock price to rise
1 Analyst Rating
1 Buy
0 Hold
0 Sell
Moderate Buy
Current: 6.010
Low
20.00
Averages
20.00
High
20.00
Current: 6.010
Low
20.00
Averages
20.00
High
20.00
About AZ
A2Z Cust2Mate Solutions Corp. is a Canada-based technology company. The Company is engaged in the development and commercialization of retail smart cart solutions designed primarily for use in large grocery stores and supermarkets (Cust2Mate Carts), manufacturing of precision metal parts, provision of maintenance services in Israel (Maintenance Services), and development of its Fuel Tank Inertia Capsule System (FTICS) technology and a vehicle device cover for the military and civilian automotive industry (collectively, Automotive Products). Its segments include Services, Smart Carts and Precision Metal Parts. Its primary product is the Cust2Mate system, which incorporates a smart cart which automatically calculates the value of the customers purchases in their smart cart. The product includes big data smart algorithms and computer vision capabilities, allowing for customer specific targeted advertising. Its other services include providing maintenance services and container leasing.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
A2Z Cust2Mate Extends Share Repurchase Program
- Repurchase Program Extension: A2Z Cust2Mate Solutions Corp. announced the extension of its previously approved $20 million share repurchase program for an additional six months until December 31, 2026, reflecting the company's confidence in its future stock price.
- Remaining Repurchase Amount: Approximately $13.8 million remains available under the program for further repurchases, indicating the company's proactive stance on utilizing capital to enhance shareholder value.
- Stock Performance: As of last Thursday, A2Z Cust2Mate shares closed at $6.26, down 0.32% from the previous trading day, highlighting the market's undervaluation of its intrinsic value.
- Capital Utilization Strategy: The company believes that repurchasing shares is an appropriate use of capital to enhance shareholder value, demonstrating its commitment to future growth prospects and shareholder interests.
See More
A2Z Cust2Mate Extends Share Repurchase Program to 2026
- Repurchase Program Extension: A2Z Cust2Mate Solutions Corp. has extended its share repurchase program until December 31, 2026, authorizing up to $20 million in buybacks, reflecting the company's confidence in its intrinsic value.
- Share Buyback Status: To date, the company has repurchased 987,461 shares for $6,179,293, with approximately $13.8 million remaining for future repurchases, indicating a proactive approach to enhancing shareholder value through financial resource utilization.
- Market Response Strategy: The company believes that the current market price does not adequately reflect its underlying value, and the implementation of the repurchase program aims to bolster shareholder confidence and optimize returns through market transactions or other methods.
- Compliance and Execution: Repurchase transactions will adhere to SEC regulations, with all repurchased shares returned to treasury and canceled, ensuring effective capital management within a compliant framework.
See More
Consumer Expectation Gap in Supermarket Experiences
- Expectation vs. Reality: The study reveals that only 36% of consumers believe supermarkets consistently deliver fast and hassle-free shopping experiences, indicating a significant gap that could lead to lost sales and decreased customer loyalty.
- Impact of Missing Promotions: Nearly 46% of consumers reported missing promotions they were eligible for, while 45% chose not to purchase due to unclear pricing, highlighting supermarkets' shortcomings in transparency.
- High Acceptance of Technology: Almost half of consumers expressed willingness to use smart shopping carts to track spending, find products, and speed up checkout, indicating substantial opportunities for retailers to enhance the shopping experience through technology.
- Potential Benefits of Improved Experience: 50% of consumers stated they would visit more often if supermarkets improved their shopping experience, and 38% would prefer that store over competitors, underscoring the strategic importance of enhancing customer experience.
See More
Consumer Expectations vs. Supermarket Reality: A Significant Gap
- Consumer Expectation Survey: A2Z Cust2Mate's research reveals that while 60% of consumers prioritize fast, hassle-free shopping experiences, only 36% believe supermarkets consistently meet this expectation, indicating a significant service gap that could lead to customer attrition.
- Lack of Pricing Transparency: 68% of consumers deem real-time visibility into pricing and discounts important, yet only 48% feel supermarkets effectively deliver this, resulting in 45% of consumers abandoning purchases due to unclear pricing, which could negatively impact sales.
- High Technology Acceptance: Nearly half of consumers expressed willingness to use smart shopping carts for tracking spending and speeding up checkout, with 52% of U.S. consumers showing strong interest, presenting a technological innovation opportunity for retailers to enhance the shopping experience.
- Impact on Loyalty: 50% of consumers indicated that an improved in-store experience would encourage them to return more often, while 38% would prefer that store over competitors, highlighting the critical role of customer experience in driving sales and loyalty.
See More
A2Z Cust2Mate Launches Mass Production in China
- Production Facilities Operational: A2Z Cust2Mate's mass production facilities in China are now fully operational, marking a significant milestone in the company's strategy to meet increasing retailer demand, which is expected to enhance its market share significantly.
- Accelerated Deliveries: With the launch of large-scale manufacturing, the company has begun ramping up deliveries of smart carts to customers, addressing the growing demand for smart retail solutions and further solidifying its leadership position in smart retail technology.
- Global Expansion Strategy: By combining production capabilities in China with deployment activities in Israel, Cust2Mate is positioned to support the growth plans of retailers worldwide, ensuring efficient delivery timelines and operational execution, thereby enhancing its competitive edge in the global market.
- CEO's Positive Outlook: A2Z Cust2Mate CEO Gadi Graus stated that the enhancement of production capacity will significantly strengthen the company's ability to serve retailers globally and lay a solid foundation for future global growth.
See More
A2Z Cust2Mate Reports 114% Revenue Growth in Q1 2026
- Significant Revenue Growth: A2Z Cust2Mate reported $3.3 million in revenue for Q1 2026, reflecting a 114% year-over-year increase, which underscores the company's strong growth in the smart retail technology sector and solidifies its market leadership.
- Robust Contracted Backlog: The company has a contracted backlog exceeding $195 million, with plans to deploy over 19,000 smart carts by the end of 2027, providing strong visibility into future revenue and demonstrating accelerating global deployment momentum.
- Enhanced Financing Capability: A2Z secured a $30 million non-dilutive bank credit facility, which will enhance financial flexibility and enable efficient support for manufacturing, operations, and inventory needs, laying the groundwork for large-scale growth.
- Expanding Market Opportunities: As the retail sector undergoes a significant transformation towards intelligent, data-driven operations, A2Z's technology platform is fundamentally changing store operations and shopper engagement, which is expected to drive substantial improvements in sales throughput and operational efficiency, further enhancing long-term shareholder value.
See More
A2Z Cust2Mate Extends Share Repurchase Program
- Repurchase Program Extension: A2Z Cust2Mate Solutions Corp. announced the extension of its previously approved $20 million share repurchase program for an additional six months until December 31, 2026, reflecting the company's confidence in its future stock price.
- Remaining Repurchase Amount: Approximately $13.8 million remains available under the program for further repurchases, indicating the company's proactive stance on utilizing capital to enhance shareholder value.
- Stock Performance: As of last Thursday, A2Z Cust2Mate shares closed at $6.26, down 0.32% from the previous trading day, highlighting the market's undervaluation of its intrinsic value.
- Capital Utilization Strategy: The company believes that repurchasing shares is an appropriate use of capital to enhance shareholder value, demonstrating its commitment to future growth prospects and shareholder interests.
See More
A2Z Cust2Mate Extends Share Repurchase Program to 2026
- Repurchase Program Extension: A2Z Cust2Mate Solutions Corp. has extended its share repurchase program until December 31, 2026, authorizing up to $20 million in buybacks, reflecting the company's confidence in its intrinsic value.
- Share Buyback Status: To date, the company has repurchased 987,461 shares for $6,179,293, with approximately $13.8 million remaining for future repurchases, indicating a proactive approach to enhancing shareholder value through financial resource utilization.
- Market Response Strategy: The company believes that the current market price does not adequately reflect its underlying value, and the implementation of the repurchase program aims to bolster shareholder confidence and optimize returns through market transactions or other methods.
- Compliance and Execution: Repurchase transactions will adhere to SEC regulations, with all repurchased shares returned to treasury and canceled, ensuring effective capital management within a compliant framework.
See More
Consumer Expectation Gap in Supermarket Experiences
- Expectation vs. Reality: The study reveals that only 36% of consumers believe supermarkets consistently deliver fast and hassle-free shopping experiences, indicating a significant gap that could lead to lost sales and decreased customer loyalty.
- Impact of Missing Promotions: Nearly 46% of consumers reported missing promotions they were eligible for, while 45% chose not to purchase due to unclear pricing, highlighting supermarkets' shortcomings in transparency.
- High Acceptance of Technology: Almost half of consumers expressed willingness to use smart shopping carts to track spending, find products, and speed up checkout, indicating substantial opportunities for retailers to enhance the shopping experience through technology.
- Potential Benefits of Improved Experience: 50% of consumers stated they would visit more often if supermarkets improved their shopping experience, and 38% would prefer that store over competitors, underscoring the strategic importance of enhancing customer experience.
See More
Consumer Expectations vs. Supermarket Reality: A Significant Gap
- Consumer Expectation Survey: A2Z Cust2Mate's research reveals that while 60% of consumers prioritize fast, hassle-free shopping experiences, only 36% believe supermarkets consistently meet this expectation, indicating a significant service gap that could lead to customer attrition.
- Lack of Pricing Transparency: 68% of consumers deem real-time visibility into pricing and discounts important, yet only 48% feel supermarkets effectively deliver this, resulting in 45% of consumers abandoning purchases due to unclear pricing, which could negatively impact sales.
- High Technology Acceptance: Nearly half of consumers expressed willingness to use smart shopping carts for tracking spending and speeding up checkout, with 52% of U.S. consumers showing strong interest, presenting a technological innovation opportunity for retailers to enhance the shopping experience.
- Impact on Loyalty: 50% of consumers indicated that an improved in-store experience would encourage them to return more often, while 38% would prefer that store over competitors, highlighting the critical role of customer experience in driving sales and loyalty.
See More
A2Z Cust2Mate Launches Mass Production in China
- Production Facilities Operational: A2Z Cust2Mate's mass production facilities in China are now fully operational, marking a significant milestone in the company's strategy to meet increasing retailer demand, which is expected to enhance its market share significantly.
- Accelerated Deliveries: With the launch of large-scale manufacturing, the company has begun ramping up deliveries of smart carts to customers, addressing the growing demand for smart retail solutions and further solidifying its leadership position in smart retail technology.
- Global Expansion Strategy: By combining production capabilities in China with deployment activities in Israel, Cust2Mate is positioned to support the growth plans of retailers worldwide, ensuring efficient delivery timelines and operational execution, thereby enhancing its competitive edge in the global market.
- CEO's Positive Outlook: A2Z Cust2Mate CEO Gadi Graus stated that the enhancement of production capacity will significantly strengthen the company's ability to serve retailers globally and lay a solid foundation for future global growth.
See More
A2Z Cust2Mate Reports 114% Revenue Growth in Q1 2026
- Significant Revenue Growth: A2Z Cust2Mate reported $3.3 million in revenue for Q1 2026, reflecting a 114% year-over-year increase, which underscores the company's strong growth in the smart retail technology sector and solidifies its market leadership.
- Robust Contracted Backlog: The company has a contracted backlog exceeding $195 million, with plans to deploy over 19,000 smart carts by the end of 2027, providing strong visibility into future revenue and demonstrating accelerating global deployment momentum.
- Enhanced Financing Capability: A2Z secured a $30 million non-dilutive bank credit facility, which will enhance financial flexibility and enable efficient support for manufacturing, operations, and inventory needs, laying the groundwork for large-scale growth.
- Expanding Market Opportunities: As the retail sector undergoes a significant transformation towards intelligent, data-driven operations, A2Z's technology platform is fundamentally changing store operations and shopper engagement, which is expected to drive substantial improvements in sales throughput and operational efficiency, further enhancing long-term shareholder value.
See More
