Domo, Inc. (DOMO) Q3 2026 Earnings Call Transcript
Access earnings results, analyst expectations, report, slides, earnings call, and transcript.
Overview
The earnings call highlights a strong Q3 revenue close to guidance, a strategic focus on retention, and optimistic future projections with improved gross retention and net revenue retention. Despite a shortfall in Q3 billings due to longer sales cycles, the company shows confidence in Q4. The focus on AI and strategic partnerships adds a positive outlook. However, slight gross margin decline and lack of detailed future guidance are concerns, balancing the overall sentiment to positive.
Key Financial Performance
Adjusted Free Cash Flow $2.1 million in Q3, representing a $15.8 million improvement year-over-year. This improvement is attributed to operational efficiency and discipline.
Operating Margin 6.8% in Q3, well above guidance, marking the highest full-year operating margin on record. This reflects the company's focus on efficiency and strategic execution.
EPS (Earnings Per Share) Positive for the second consecutive quarter, marking the second time ever. This improvement is due to better operational performance and cost management.
Billings $73.2 million in Q3, below guidance due to longer-than-expected sales cycles for certain partner-related deals. However, these deals are expected to create stronger, more durable customer relationships.
Current Subscription RPO $214.1 million in Q3, a 3% year-over-year growth. This growth is driven by strong customer relationships and multiyear contracts.
Total Subscription RPO $405.9 million in Q3, a 15% year-over-year growth, reflecting the value customers derive from the product and their willingness to commit long-term.
Gross Retention 85% in Q3, with an expected improvement to 87% in Q4. This improvement is due to stronger customer relationships and ecosystem partnerships.
ARR Net Retention 95% in Q3, up sequentially for the fifth straight quarter and a year-over-year improvement of over 4 percentage points. This is driven by the retention profile of customers on the consumption model.
Revenue $79.4 million in Q3, near the high end of the guidance range. This reflects the company's ability to execute its strategy effectively.
Gross Margin 75.4% in Q3, down 90 basis points year-over-year due to ecosystem-focused platform improvements. These improvements are expected to drive more consumption revenue and increase gross margin over the long term.
You have reached the limit. Sign up to access full content
Get started
Operating Highlights
Cloud Amplifier: Rearchitected platform to integrate seamlessly with cloud data warehouses (CDWs) like Snowflake, Databricks, Big Query, Redshift, Oracle, etc. Over 350 accounts actively using it, with unique users up 450% year-over-year.
AI Features: Number of unique accounts using AI features increased over 60% year-over-year, and unique users more than doubled. Customers are operationalizing AI to transform decision-making.
Partner Ecosystem: Deepened ties with CDW partners, leading to a 25% increase in leads from strategic partners in Q3 compared to Q2, and more than double from Q1. Partners are considering OEMing Domo's analytics or forming strategic relationships.
Consumption Model: Shifted 80% of annual recurring revenue (ARR) to consumption contracts, up from single digits two years ago. Expected to reach over 85% by year-end. This model has driven a 10% year-over-year increase in monthly active users.
Financial Performance: Generated $2.1 million in positive adjusted free cash flow in Q3, a $15.8 million improvement year-over-year. Operating margin reached 6.8%, the highest ever for the company.
Retention Metrics: Gross retention improved to 85% in Q3, with expectations to reach 87% in Q4. ARR net retention improved to 95%, with consumption customers achieving 106% ARR net retention.
Composable Platform: Adopted a composable approach to selling platform components, allowing customers to start with specific needs and expand usage over time.
AI and Data Products: Recognized as a leader in AI and data products by multiple industry analysts, including Dresner Advisory Services and Nucleus Research.
You have reached the limit. Sign up to access full content
Get started
Risk or Challenges
Sales Cycles: Longer-than-expected sales cycles for certain partner-related deals, particularly for customers purchasing a cloud data warehouse (CDW) for the first time, are creating delays in revenue realization.
Partner Ecosystem: While the partner ecosystem focus is producing benefits, it introduces more stakeholders and longer sales cycles, which can delay top-line metrics.
Retention Challenges: Gross retention in Q3 was 85%, which, while improving, indicates room for further enhancement to reduce customer churn.
Revenue Growth: Billings growth has been slower than expected, with Q3 billings below guidance due to delays in partner-related deals.
Gross Margin: Gross margin decreased by 90 basis points year-over-year, driven by ecosystem-focused platform improvements, which may impact profitability in the short term.
You have reached the limit. Sign up to access full content
Get started
Guidance & Outlook
Positive Adjusted Free Cash Flow: The company expects to generate positive adjusted free cash flow in Q4 and for the full fiscal year, marking the first time in company history to achieve this milestone.
Operating Margin: The company anticipates achieving a 5% operating margin for the full fiscal year, the highest ever recorded, and expects to exit FY '27 with a 10% operating margin.
Billings Growth: Q4 billings are projected to be $107.5 million to $109.5 million, representing 6% year-over-year growth, the highest in more than three years. Full fiscal year billings are expected to be $315 million to $317 million.
Revenue Guidance: GAAP revenue for Q4 is expected to be $78 million to $79 million, and for the full fiscal year, $317.5 million to $318.5 million.
Retention Metrics: Gross retention is expected to improve to approximately 87% in Q4, the highest in six quarters, with potential to approach 90% in certain quarters next year. ARR net retention for customers on the consumption model is at 106%.
Consumption Model Transition: The company expects over 85% of its annual recurring revenue (ARR) to be on consumption contracts by the end of the year, up from 80% currently.
Long-Term Financial Goals: The company aims to achieve 10% billings growth and 10% operating margin by the end of FY '27.
You have reached the limit. Sign up to access full content
Get started
Shareholder Return Plan
The selected topic was not discussed during the call.
You have reached the limit. Sign up to access full content
Get started
Key Q&A
Q:What caused the negative billing surprise and how is the company addressing it?
A:The negative billing surprise was due to the ecosystem business growing larger, leading to longer sales cycles as deals became more involved. The company is addressing this by being conservative in their projections and focusing on retention and new deals, which are taking longer to close but are stickier and involve CIOs and multiple vendors.
Q:Have the deals that slipped in Q3 closed in Q4?
A:Some deals that slipped in Q3 have already closed in Q4, including deals in Japan and with partners. However, the company is being conservative in their projections as the sales cycles for ecosystem deals are longer.
Q:What opportunities are there with CDWs around OEM and other investments?
A:The company is exploring OEM deals with partners who recognize the value they bring to shared customers. These deals are meaningful and could have a big impact. The company’s neutrality and ability to keep data within specific cloud platforms make them a preferred partner for cloud vendors.
Q:What is the potential for gross retention and net revenue retention improvement?
A:Gross retention is expected to improve to 90% next year, driven by better retention strategies and ecosystem investments. Net revenue retention is also expected to improve due to better upsell opportunities and increased usage of the platform, with unique users up 10% year-over-year.
Q:How is the company balancing time to value and composability with profitability and growth?
A:The company is leveraging composability to enter relationships more easily and quickly, which hasn’t impacted average deal size. They are also focusing on efficiency and fine-tuning operations to balance profitability and growth. While they see opportunities to invest more for growth, they are committed to their financial architecture and constraints.
Q:How is the company addressing AI and its impact on SaaS?
A:The company is playing offense with AI, focusing on improving their stack for customers and building agentic platforms. They are recognized as a leading agentic platform and are developing the next generation of their platform, which will be available in Q1. They emphasize governance and secure data access for customers using AI.
Q:What leverage is the company gaining with new partners based on learnings from the Snowflake partnership?
A:The company is applying learnings from the Snowflake partnership to build out relationships with new partners. While the technology stack integration benefits from economies of scale, the go-to-market motion is more complex and requires tailored strategies for each partner.
Q:Was the Q3 billings shortfall due to a few large deals or multiple medium-sized deals?
A:The Q3 billings shortfall was due to a combination of medium-sized deals slipping, rather than a few large deals. These deals were delayed due to longer sales cycles involving multiple stakeholders and CIOs, but the company remains confident in their Q4 guidance.
Q:Are there planned areas of investment in FY '27 that would increase the run rate compared to FY '26?
A:While there may be areas of investment in FY '27, the company is also finding efficiencies through AI and internal tools. They are committed to their financial guideposts of 5% growth and margin exiting this year and 10% growth and margin exiting next year.
Q:What caused the slight decline in ARR net retention for customers on consumption?
A:The slight decline in ARR net retention for customers on consumption is due to the metric being a trailing 12-month measure, reflecting the earlier stage of the company’s journey in converting customers to consumption. The company expects this to stabilize as more customers transition to consumption.
Q:What is driving the improvement in gross retention to 90%?
A:The improvement in gross retention to 90% is driven by a higher percentage of customers under multiyear contracts, better onboarding, and increased technical resources to drive adoption and value for customers.
Q:Review of Unclear Management Responses
A:Management avoided giving a direct answer or lacked clarity on the specific timing and details of potential OEM deals and the exact impact of AI on their operations. Additionally, while they expressed confidence in Q4 billings and gross retention improvements, they did not provide detailed data or timelines for these projections.
You have reached the limit. Sign up to access full content
Get started
Earnings Word Cloud
The most frequently occurring keywords in this quarter's earning call
AI Advisory
AI Nucleus
AI application
AI composability
AI decision
AI dollar
AI foundation
AI importance
AI investment
AI project
AI stack
AI way
AI workflow
Agentic AI
Award Intelligence
SI
Technology
Today
architecture
benefit
cloud amplifier
cloud warehouse
component platform
customer value
engagement
evidence
experience
figure TCV
flexibility
mile
move consumption
number user
objective partner
pace
partner relationship
recognition
row
scale
snowflake
value AI
workflow app
DOMO Transcript
Domo, Inc. (DOMO) Q1 2027 Earnings Call Prepared Remarks Transcript
Neutral6-15
Transat A.T. Inc. (TRZ:CA) Q1 2026 Earnings Call Transcript
Positive3-10
The company demonstrated strong financial performance with a 5% revenue increase, significant EBITDA growth, and improved cash flows. Despite challenges, such as the impact of Hurricane Melissa and fuel price concerns, the management's strategic measures, including fuel surcharges and capacity adjustments, showcase adaptability. The upcoming loyalty program and strategic Board oversight further enhance growth prospects. While some uncertainties exist, like hedging specifics, the overall sentiment is positive due to improved financial health and strategic initiatives.
Domo, Inc. (DOMO) Q4 2026 Earnings Call Transcript
Positive3-10
The earnings call highlights record high revenue, strong operating margin, and positive EPS, indicating robust financial performance. The Q&A reveals positive analyst sentiment, emphasizing improved retention rates, strategic partnerships, and successful adoption of the consumption model. Despite flat GAAP revenue, the strong financial metrics and optimistic guidance suggest a positive market reaction. With no market cap data, the sentiment aligns with a strong positive outlook.
Domo, Inc. (DOMO) Q3 2026 Earnings Call Transcript
Positive12-4
The earnings call highlights a strong Q3 revenue close to guidance, a strategic focus on retention, and optimistic future projections with improved gross retention and net revenue retention. Despite a shortfall in Q3 billings due to longer sales cycles, the company shows confidence in Q4. The focus on AI and strategic partnerships adds a positive outlook. However, slight gross margin decline and lack of detailed future guidance are concerns, balancing the overall sentiment to positive.
DOMO Report
Frequently Asked Questions
Where does this earnings call transcript come from?
All transcripts are sourced directly from the official live webcast or the company’s official investor relations website. We use the exact words spoken during the call with no paraphrasing of the core discussion.
How soon is the transcript available after the earnings call ends?
Full verbatim transcripts are typically published within 4–12 hours after the call ends. Same-day availability is guaranteed for all S&P 500 and most mid-cap companies.
Is the transcript edited or altered in any way?
No material content is ever changed or summarized in the “Full Transcript” section. We only correct obvious spoken typos (e.g., “um”, “ah”, repeated 10 times”, or clear misspoken ticker symbols) and add speaker names/titles for readability. Every substantive sentence remains 100% as spoken.
Why do some answers appear as “Unclear” or “Inaudible”?
When audio quality is poor or multiple speakers talk over each other, we mark the section instead of guessing. This ensures complete accuracy rather than introducing potential errors.
Who creates the AI Summary and Key Q&A highlights shown above the transcript?
They are generated by a specialized financial-language model trained exclusively on 15+ years of earnings transcripts. The model extracts financial figures, guidance, and tone with 97%+ accuracy and is regularly validated against human analysts. The full raw transcript always remains available for verification.
