SYF News & Events

Synchrony announced executive leadership changes in its Digital platform and Technology and Operations organizations. Carol Juel has been named Executive Vice President and Chief Executive Officer of Synchrony's Digital platform, reporting to Brian Doubles, President and Chief Executive Officer of Synchrony. Juel succeeds Bart Schaller, who has announced his plans to retire from the company after a 35-year career. Juel will be responsible for advancing innovation, customer experience and consumer financing capabilities for digital-first partners including Amazon, PayPal, Venmo and Verizon. She most recently served as Synchrony's Executive Vice President, Chief Technology and Operating Officer, where she led the company's Technology and Operations organizations and drove modernization of its platforms and customer experiences. Synchrony also announced that Florin Arghirescu has been promoted to Executive Vice President and Chief Technology Officer, reporting to Doubles. He will lead Synchrony's Technology team and be responsible for enterprise technology strategy and execution, including the company's AI agenda, engineering and platform capabilities. He brings more than 25 years of experience across technology and product development leadership roles. DJ Casto will expand his responsibilities and become Executive Vice President, Chief People and Operations Officer, continuing to report to Doubles. Casto will continue to lead Human Resources and will assume responsibility for Operations, including servicing, collections and customer care, with a focus on operational excellence and building on our strong customer experience capabilities.